Debt Collection AuditI've just finished up an update of the Collection Agencies (Ontario) Legal Guide (July 2019) so I'm fresh on all this obscure law. There have been lots of changes in this field.
I'm offering a 'debt collection audit' service for charge. You report to me all your collection agencies interactions for up to the past year or so - in a clear, chronological and organized fashion - I'll 'audit' them for legality (this does not cover the merits of any debt allegation, only the behaviour of the collection agencies).
You'll get a full written report itemizing all the suspect practices (with degrees of opinion as to illegality), and what you can do about it in terms of reporting them to the Registrar of Collection Agencies to suing.
See my Online Lawyer page for how it works.